These Terms are an agreement between you and Praus AI LLC ("Praus AI," "we," "us," or "our"), which operates the Praus AI websites and applications, including praus.ai and our linked preview website (the "Services"). You agree to these Terms when you expressly accept them in an account, purchase or access flow. We will present them before requiring acceptance. Merely reading a public preview does not authorize charges or consent to optional data processing. You must have authority to act for anyone on whose behalf you accept.
Please read the Privacy Policy, which explains our data practices, and the acceptable-use rules in Section 6. Section 16 contains an individual arbitration agreement and class-action waiver, subject to its exceptions and 30-day opt-out. Nothing in these Terms limits rights that applicable law does not permit to be waived.
Support: support@ortelan.com. Legal notices and arbitration opt-outs: legal@ortelan.com. These are the designated contact inboxes for Praus AI LLC. Praus AI is from Ortelan; Praus AI LLC is your contracting party.
Preview and availability. The public homepage currently demonstrates proposed features and plans; it does not activate an account, API access or a subscription. Features described in these Terms apply only when made available to you. A demonstration, roadmap or benchmark is not a commitment to deliver a feature, a guarantee of results or a service-level agreement. Commercial Terms govern offerings that expressly adopt them.
1. What Praus AI Is (and Isn't)
Praus AI provides AI chat, Notes Assistant, Deep Research, reports, projects, voice and related features where available. Some features offer family oversight and content preferences. Features, usage limits and availability differ by plan, platform and region.
Outputs are generated by automated systems and are not reviewed by a person before you see them.
You are interacting with software, not a human, licensed professional or religious authority. Outputs may be inaccurate, incomplete, outdated, biased, offensive or inconsistent, including about real people. Praus AI does not provide medical, mental-health, legal, financial, crisis-intervention, childcare or other regulated professional services. Consult an appropriately qualified professional for decisions requiring that expertise.
Deep Research and citations. A plan, progress indicator, completed step or "completed" report describes the software workflow; it is not a guarantee of exhaustive research, a particular number of sources, factual verification or successful completion of every intended task. Source links and citations can be incomplete, stale or incorrectly associated with a claim. Independently check the source, date, quotation, calculation and conclusion before relying on or publishing a report. Generated summaries and exports share these limitations.
Not an emergency service. The Services are not continuously monitored for emergencies. If there is immediate danger, contact local emergency services. Do not wait for an AI answer or a Praus AI notification.
2. Accounts, Eligibility, and Family Responsibility
You must be at least 18 to create a primary account. Minor family members must be at least 13, have the permission and appropriate supervision of their parent or legal guardian, and satisfy any higher local minimum age. Do not create an under-13 profile. Provide accurate age and account information; being billed on a family plan does not establish guardianship over every participant.
Keep credentials secure. You are responsible for activity you authorize and for reasonable protection of your account, but these Terms do not make you responsible for unauthorized activity caused by our failure to meet a non-waivable duty. Report suspected misuse promptly. You may request correction of an incorrect age or family designation through support.
A parent or guardian is responsible for deciding whether a minor may use the Services, configuring available controls and supervising use. Family tools do not guarantee that all activity can be seen or every risk detected. They do not waive any rights a minor has under law.
Joining an organization-managed workspace may subject that workspace to the organization's disclosed administration and agreement. An organization email address alone does not authorize us to silently transfer a personal account or its content to the organization.
3. Children's Privacy and COPPA Compliance
Under-13 access is not currently offered. We do not knowingly collect personal information from children under 13. If you believe a child has supplied information, contact privacy@ortelan.com so we can investigate and take appropriate action. Any future under-13 service must have the required notices, safeguards and consent process before collecting children's information; no launch date or certification is promised.
Minors' data, family access and training restrictions are described in the Privacy Policy. We do not use content associated with profiles designated as minors for model training. Parental controls, filtering and reminders are supplemental features and cannot replace adult supervision or required child-protection measures.
4. Third-party services and authorized actions
We use service providers to operate the Services, subject to the Privacy Policy and applicable agreements. We may change components and providers without promising any particular model or technical architecture. Material changes remain subject to applicable notice, consent and refund requirements.
Optional external services, connected accounts, links, sources and integrations have their own terms. A citation or link does not establish accuracy, endorsement or permission to reuse material. External content can be misleading, unavailable or malicious. We are not responsible for an independent third party's acts except to the extent of our own contractual or non-waivable legal responsibilities.
Actions on your behalf. Where offered, you may authorize the assistant to draft, edit, send, retrieve or otherwise act within permissions you grant. Give clear instructions, check recipients, amounts, permissions and changes, and review consequential actions before approving them. An action can be incorrect, incomplete, duplicated or difficult to reverse. A progress label or generated statement is not proof that an external transaction or task succeeded; check the destination or result. You are responsible for instructions and actions you authorize, subject to our own duties. These Terms do not authorize us to exceed your permissions or disclaim responsibility for doing so.
No professional relationship. Using an assistant does not create an attorney-client, healthcare, fiduciary, advisory or other professional relationship. It cannot agree to terms, waive rights or make representations on behalf of Praus AI LLC. Do not grant access to systems or information you lack authority to use.
5. User Content, AI Outputs, and IP
Your content. "Inputs" include prompts, instructions, uploads, notes and other material you supply. "Outputs" are AI-generated results, including reports, summaries and suggested edits. You retain your rights in Inputs. As between you and Praus AI, we assign to you any rights we have in your Outputs, to the extent permitted by law. We do not guarantee that an Output is copyrightable, original, exclusive or free of third-party rights; others may receive similar material.
Limited service license. You grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, process, transmit, display and adapt your content only as reasonably necessary to provide, maintain, secure and support the Services and the uses you authorize, consistently with the Privacy Policy. Service providers may exercise that license on our behalf for those purposes. It is not a license to sell your content, advertise with it, or bypass a separate training consent. The license ends when the relevant content is deleted from our systems, except for permitted retention or copies shared at your direction.
Permissions and review. You must have the rights and permissions needed to submit content and record others. Check generated text, code, facts, citations and edits before using them. You are responsible for your lawful use and publication of content; an export button does not grant rights in quoted sources or third-party materials.
Collaboration. Sharing a chat, project, note or report may let recipients read, copy or keep it. Check recipients and permissions. Leaving a group or deleting your own copy does not necessarily remove others' independent copies.
Training and feedback. Model-training restrictions and any adult opt-in are governed by the Privacy Policy and any specific program notice. General acceptance of these Terms is not training consent. Feedback may be used to improve the Services, but submitting feedback does not waive privacy commitments, authorize minors' content for training or permit unrelated use of confidential material.
6. Acceptable Use
The Acceptable Use Policy forms part of these Terms.
Do not use the Services to violate law or others' rights; exploit or endanger minors; threaten, harass, impersonate or defraud others; create or distribute unlawful sexual content; deploy malware; steal credentials; obtain unauthorized access; evade security, rate limits or payment controls; or conduct attacks that disrupt the Services. Do not misrepresent AI-generated material as a verified statement from a person or source.
Do not submit another person's protected information without authority. Do not secretly record people or publish material without required permissions. Do not use Outputs as the sole basis for a decision with legal or similarly significant effects, including employment, credit, housing, insurance, healthcare, education or access to essential services. Meaningful qualified human review and any required notices are your responsibility.
Do not scrape or resell access, share restricted credentials, or use the Services to extract proprietary models or train a competing model except as expressly authorized. Restrictions on reverse engineering apply only to the extent permitted by law and do not override applicable open-source licenses or legally protected security research.
We may investigate reports and restrict unlawful, harmful or abusive use. You may report concerns through available report controls or support@ortelan.com. Filtering can make mistakes; contact support to request review of a restriction.
7. Subscriptions, Auto-Renewal, and Cancellation
Purchase channel and consent. When subscriptions are offered, authorized payment providers process purchases on behalf of Praus AI LLC. If an app-store purchase is offered, that store's purchase and subscription rules also apply. Use the customer checkout or billing portal linked by the Services. The checkout must disclose the price, billing interval, renewal terms and cancellation method before you authorize recurring charges. These Terms alone are not authorization for a charge. Taxes may apply as disclosed.
Renewal and cancellation. Unless the offer says otherwise, a subscription renews for the disclosed interval until canceled. For a web purchase, use the subscription controls or linked billing portal; contact support@ortelan.com if you cannot access cancellation. For an app-store purchase, cancel through the account that made that purchase. Follow the provider's stated cutoff before renewal. Cancellation ordinarily stops future renewal and leaves access through the paid period unless otherwise disclosed or required by law. Keep the confirmation.
Account deletion is separate. Removing the app, signing out or requesting account deletion is not confirmation that a recurring subscription has been canceled. Check cancellation with the original billing provider. We will assist with a web subscription when you request deletion; this does not remove any duty we have to cancel or refund under law.
Trials, changes and limits. Any trial, promotional credit, plan quota, upgrade charge or proration is governed by the terms shown when offered; no trial or credit is promised by this document. Price increases at renewal require at least 30 days' notice and any additional notice or consent required by law. Purchasing a plan does not guarantee unlimited capacity, a particular model or a response time unless expressly stated in your offer.
Refunds and rights. Fees are non-refundable except as required by law, the purchase offer or applicable store policy. If we terminate a web subscription for our convenience, rather than your material breach, we will refund the unused prepaid period. We honor applicable cancellation, cooling-off and refund rights, and required renewal notices. These Terms do not prevent a good-faith billing dispute, chargeback or complaint to a regulator. Do not make fraudulent payment disputes.
8. Software, updates and previews
We grant a limited, personal, non-exclusive, non-transferable right to use software we provide for its intended purpose while you comply with these Terms. Updates may be required for security or compatibility. Applicable third-party software licenses control their own components. If you obtain an app through a store, its applicable purchase and distribution terms also apply; no app-store release is promised here.
Experimental features, demonstrations and previews may change, have limited capacity or stop working. Do not use them as the only copy of important information or for safety-critical functions. These limitations do not cancel express purchase commitments or rights that law protects.
9. Safety Features and Crisis Handling
Content preferences, family controls, safety notices and reports are assistance tools. They may be delayed, incomplete, incorrectly classified or unavailable. They are not a promise to detect, prevent or respond to every harmful interaction or emergency. Parents should configure and periodically review available controls and supervise minors.
We may limit responses, surface resources, alert an authorized parent, investigate reported content or restrict access when appropriate. Those actions do not establish continuous monitoring or a guaranteed emergency-response service. Nothing in this section disclaims a safety, reporting or other duty that cannot lawfully be excluded.
10. Family and safety alerts
Where available and enabled, account, family, email, SMS or device notifications may be affected by permissions, account settings, network conditions, delivery providers or device restrictions. They can be missed, delayed or sent in error. Message and data rates may apply. Review privacy implications before enabling notifications on a shared device or account.
An alert is a possible concern, not a diagnosis, verified finding, risk score or prediction. Absence of an alert does not mean a person is safe. We do not promise human review of every conversation or alert, a response within any period, or contact with emergency responders. Family members must receive the disclosures and permissions required for the feature; paying for a plan is not authority to monitor another adult. See the Family and Safety Notice for recipients, limitations and controls.
Do not depend on a notification to monitor a child's safety, preserve a report, confirm a payment, or handle an emergency. Essential service notices and optional communications may have different controls, as explained in the Privacy Policy. Any consent required for messaging is separate from general acceptance of these Terms.
11. Data Security and Retention
Security, retention, memory, Temporary Chat, exports and deletion are described in the Privacy Policy. Temporary Chat is not a promise of anonymous or zero-retention processing. Turning off memory, deleting the app or losing access does not establish that all stored content has been erased. Keep your own secure copies of work you need, and check that a save or export completed.
We use safeguards designed to protect information, but no system is completely secure or uninterrupted. This section does not excuse a breach of our express privacy commitments or a non-waivable legal obligation. Report suspected security issues to support@ortelan.com.
12. International Use and Cross-Border Data Transfers
We are based in the United States. Information may be processed internationally as described in the Privacy Policy; a United States company or website does not establish exclusive United States processing. Features, access and billing options may vary by region and may be restricted where required. Data processing and international transfers are explained in the Privacy Policy; accepting these Terms does not substitute for a transfer safeguard or separate consent required by law.
You must comply with applicable export-control and sanctions laws. Do not export, re-export or provide access where prohibited, including to a restricted party or for a prohibited end use. Nothing in these Terms removes mandatory protections afforded to you by the law applicable to your residence.
13. Ownership of Services
Praus AI and its licensors retain rights in the Services, software, interface, trademarks and materials other than your content. Subject to these Terms, you may use the Services for their intended purpose. No broader license or right to use our brand is granted. Third-party and open-source rights remain with their owners.
14. Disclaimers, Limitations, and Indemnification
AI and availability limitations. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." EXCEPT FOR EXPRESS COMMITMENTS WE MAKE TO YOU, WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE ACCURACY, COMPLETENESS, UNIQUENESS, CONTINUOUS AVAILABILITY, A PARTICULAR RESPONSE TIME, OR THAT EVERY SAFETY ISSUE WILL BE DETECTED. A COMPLETION INDICATOR OR CITATION DOES NOT CREATE SUCH A WARRANTY.
Limits. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRAUS AI LLC AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS (THE “PROTECTED PARTIES”) WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, LOST PROFITS OR BUSINESS OPPORTUNITY, OR LOSS OF DATA ARISING FROM THE SERVICES. THE PROTECTED PARTIES’ COMBINED TOTAL AGGREGATE LIABILITY ARISING FROM THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF US $100 OR THE AMOUNT YOU PAID US FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
The exclusions and cap apply to all claims arising out of the Services, content or authorized actions, whether in contract, tort (including ordinary negligence) or another legal theory, even if a loss was foreseeable or a remedy fails of its essential purpose, to the extent permitted by law. The Protected Parties may enforce these protections as intended third-party beneficiaries; the cap is combined, not separate for each party or claim. This does not make an affiliate a contracting party or guarantor.
Required exceptions. Nothing excludes or limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence where it cannot be limited, or any liability, remedy or consumer right that applicable law does not permit to be excluded or limited. Nothing requires a minor or parent to waive a non-waivable right. These exceptions apply throughout the Terms, including any description of third-party, safety or security limitations.
Third-party claims. To the extent permitted by law, you will indemnify the Protected Parties for reasonable losses and costs from third-party claims caused by your unlawful content, intentional misuse, or material breach of these Terms. This obligation does not cover claims caused by our breach, negligence or other misconduct, your good-faith exercise of legal rights, or a challenge to a product defect merely because you used the Services. We will give prompt notice and reasonable cooperation and will not settle a covered claim in a way that imposes an admission or non-monetary obligation on you without your consent.
15. Termination and Changes
We may change features, impose reasonable capacity or security limits, or suspend access to address misuse, a material breach, legal requirements or a threat to the Services. Outages, maintenance, connectivity problems and model capacity can delay or interrupt responses. Starting a task does not guarantee that it will complete after you close the app; retry and check the result before relying on it.
Where practicable and appropriate, we will provide notice and an opportunity to resolve a problem before terminating an account. Immediate action may be necessary for security, serious abuse or legal compliance. If we discontinue a paid service or terminate for convenience, the refund rule in Section 7 and any mandatory rights apply.
Material changes to these Terms will be notified before they take effect, with at least 30 days' notice unless an earlier change is necessary to comply with law or address an urgent security issue. We will obtain acceptance where required. Changes do not apply retroactively to earlier events or override a prior notice period, signed agreement or accrued right. You may stop using the Services and cancel future renewal if you do not accept a change.
16. Disputes and Arbitration
Informal resolution. Before starting arbitration, contact legal@ortelan.com with your name, contact information and a description of the dispute and requested relief. We will try in good faith to resolve it within 30 days. This step does not prevent urgent relief, regulatory complaints or a filing needed to preserve a claim before a legal deadline.
Individual arbitration. Except for the exceptions below, you and Praus AI agree to resolve disputes arising from these Terms or the Services through individual binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and Consumer Due Process Protocol. Rules and filing information are at adr.org. The Federal Arbitration Act governs this agreement where applicable. Hearings may be remote or at a reasonably convenient location determined under those rules; you are not required by this provision to travel to Utah. Fees and any fee relief follow the applicable consumer rules and law. We will pay fees allocated to us by those rules. If AAA will not administer a case because we fail to comply with its requirements, you may pursue the claim in a court with jurisdiction.
Exceptions and rights preserved. Either party may use a small-claims court with jurisdiction. Either may request temporary court relief needed to preserve rights while arbitration proceeds. Nothing prevents a government complaint or enforcement action, or any claim or remedy that law makes non-arbitrable. Courts decide disputes about formation of the arbitration agreement and the enforceability of the class waiver. The arbitrator may award all individual relief available under applicable law.
Class waiver. TO THE EXTENT PERMITTED BY LAW, YOU AND PRAUS AI AGREE TO BRING ARBITRABLE CLAIMS INDIVIDUALLY, NOT AS A CLASS OR REPRESENTATIVE ACTION. This does not waive public injunctive relief or other non-waivable remedies. Any part that cannot lawfully be arbitrated individually may proceed in court; the rest remains subject to this section where enforceable. For coordinated filings, applicable AAA rules govern; no additional mandatory batching or indefinite delay is imposed by these Terms.
Opt-out. You may opt out of arbitration by emailing legal@ortelan.com within 30 days after first accepting this arbitration provision, with your name, account email and an unambiguous opt-out statement. An existing valid opt-out remains effective. Opting out does not affect your other rights or access. A material change to this arbitration provision requires notice and a new 30-day opportunity to reject that change. Where arbitration is prohibited by applicable consumer law, the applicable courts remain available.
17. Governing Law
Utah law and applicable United States federal law govern these Terms, without applying conflict-of-law rules to deprive you of mandatory protections in your place of residence. For disputes properly brought in court, the state or federal courts in Salt Lake County, Utah have jurisdiction, except that small-claims rights, mandatory local consumer jurisdiction and other non-waivable rights remain available. The arbitration provisions apply only to the extent enforceable.
18. State Privacy Laws and Compliance
The Privacy Policy explains access, correction, deletion, portability, consent and other rights that may apply under California and other state or international privacy laws. Nothing in these Terms sells, assigns, waives or restricts those rights. We may verify identity or authority as permitted by law. Contact privacy@ortelan.com to make a request or appeal where available.
19. Emergency Disclosures and Legal Process
We may preserve or disclose information when legally required or otherwise lawfully necessary to investigate misuse, comply with valid process, or protect people, rights and security. We will provide notice of legal process where appropriate and legally permitted. This does not create an emergency-monitoring service or remove any mandatory reporting, privacy or security obligation.
20. Copyright
Do not upload or distribute infringing material. To report alleged infringement, contact legal@ortelan.com with identification of the copyrighted work, the allegedly infringing material and its location, your contact details, and the statements and signature required for a valid notice. We may request clarification, remove or restrict material, or address repeated infringement in appropriate circumstances.
A generated citation, quotation or report does not establish permission to reuse a source. Good-faith counter-notices and other legal rights remain available under applicable law.
21. Survival
Provisions that by their nature should survive remain effective after termination, including accrued payment obligations, permitted content retention, ownership, applicable limitations, disputes and governing law. Survival does not authorize retaining content or processing personal information beyond the Privacy Policy, an applicable agreement or law.
22. Miscellaneous
These Terms, the Acceptable Use Policy, your applicable purchase terms and any signed agreement comprise the agreement for the Services. A signed agreement controls where it conflicts; the Privacy Policy describes and controls our commitments concerning personal information; acknowledging it is not consent to processing that requires a separate choice. Policies not made available to you are not silently incorporated. If a term is unenforceable, the remainder continues to the extent permitted by law. Not enforcing a term immediately does not waive it.
You may not transfer your account or contractual rights without our consent except where law permits. We may assign this agreement in a reorganization or business transfer, subject to applicable law and existing privacy commitments. We will provide required notice. Neither party is liable for delay caused by events beyond its reasonable control to the extent permitted by law, without excusing accrued payment obligations, required refunds or privacy duties.
Legal notices may be sent to legal@ortelan.com or Praus AI LLC. We may send service notices to your account contact address or through the Services as permitted by law. This is not blanket consent to marketing calls or texts. No support message or AI output creates an additional warranty or changes these Terms unless an authorized written agreement expressly does so.