Praus AI LLC ("Praus AI," "we," "us," or "our") operates the Praus AI websites and applications, including praus.ai and the linked public preview. This policy explains our handling of personal information in our websites, iOS and other applications, chat, Notes Assistant, Deep Research, reports, projects, family and collaboration features, and related support and billing services (the "Services"). Features vary by platform, plan and availability. The current homepage is a preview without active account signup, payment collection or live assistant processing. Preview visitors generate website technical information and any communications they choose to send; app-specific sections apply when those features are offered and used.
This policy covers personal and family accounts and information we handle for our own account administration, security and business operations. Where we process an organization's content on its instructions under a separate agreement, that agreement and any applicable data processing addendum also govern that processing. Contact the organization about its own practices.
At a glance: AI runs on servers, so using Praus AI is not the same as keeping information only on your device. Information you choose to share can become available to other participants. Temporary Chat is not a promise of anonymous, offline or zero-retention processing. We do not sell personal information or use conversations for advertising. Model-training choices, retention and your rights are explained below.
Questions or requests: privacy@ortelan.com.
1. Information we collect
Account and family information. Name, email address, authentication identifiers, optional phone number and profile image, account status, plan, preferences, family relationships and invitations, and age information you provide. Sign-in service providers supply the identifiers and profile information needed for the sign-in method you choose.
Content. Prompts, responses, conversation history, notes and edits, research questions and plans, reports and summaries, saved memories, custom instructions, project information, attachments, images, documents, recordings or transcripts you submit, and feedback or support correspondence. Shared content also includes membership and collaboration information needed to provide those features.
Sensitive information. Faith or religious preferences and information you put in your content may reveal religious beliefs, health, finances or other sensitive matters. We process these to provide features you request and for purposes permitted by law, with additional consent where required. Health-related content and inferences are addressed in the Consumer Health Data Privacy Policy. Avoid submitting passwords, payment-card details, government identifiers, or another person's sensitive information without authority. The Services are not offered under a HIPAA business associate agreement unless we expressly sign one.
Technical and usage information. IP address, device/browser and operating-system information, timestamps, request and account identifiers, feature use, diagnostics, performance and error information. Approximate location may be inferred from network information. Where a location feature is offered, precise location is collected only after the applicable permission and feature notice. Location included in a request may also inform external search queries as described below. Logs and support reports can contain submitted content or contextual information needed to investigate a failure; do not assume they are anonymous.
Billing information. Subscription status, billing identifiers, transaction and invoice information, and payment confirmations. Payment service providers process web payments. We do not store full payment-card numbers. If a purchase is offered through an app store, the store processes that payment and provides relevant purchase information under its own policy.
2. How your information is used
We use information to authenticate you; provide and synchronize chat, notes, projects and reports; retrieve relevant context; apply your settings; process subscriptions; deliver requested communications; investigate errors and abuse; secure accounts; respond to requests; and comply with legal obligations.
Generating a response can require your current input, relevant conversation history, selected note or project content, attachments, saved memories and instructions, and applicable family or content settings. Those features are not separate data silos: when you ask an assistant to work with a note or project, relevant content may be supplied as context.
We also use feedback, diagnostics and service-use information to evaluate and improve reliability, usability and safety, subject to the model-training restrictions below. We may review relevant content to resolve support requests, investigate abuse or security incidents, or comply with law. This is not continuous human monitoring and is not an emergency response service.
3. Processing content and your choices
Providing responses. The assistant processes your request together with relevant context, which can include conversation history, files, notes, project content, memories and preferences you choose to use. Authorized service providers may receive and process that information to provide the requested functions. This can include personal or sensitive information present in the content. Processing is not confined to your device and is not necessarily anonymous.
Research, files and connected services. Research may send queries derived from your request and relevant context to external services and retrieve documents or websites. Queries and retrieved documents can contain personal information even when an account identifier is not included. File, image and voice functions process the submitted material and relevant derived text. When you follow a link or authorize an independent service, its own practices apply. We disclose relevant processing and obtain any required consent before activating a feature.
Your choices. Use the controls offered for the feature or contact privacy@ortelan.com. We honor applicable saved refusals and the scope of permissions actually given. General acceptance of this policy does not substitute for a consent required for a distinct processing purpose. Disabling a feature stops future processing governed by that control once the change takes effect; it does not recall completed transfers or automatically delete stored records. Essential hosting, account administration, security and legal obligations may continue as described here. We explain if a requested restriction prevents a feature from working.
Model training. We do not use non-public conversation content for foundation-model training without separate, informed opt-in from an eligible adult. Accepting general terms, saving history, using memory or submitting feedback is not that opt-in. We do not use content associated with minor profiles or Temporary Chats for model training. Commercial content is subject to the no-training commitment in the commercial agreement. We do not authorize service providers to use non-public content for their independent model training. If a voluntary training program is offered, its notice must identify included data, withdrawal choices and any limits on removing data already used before enrollment.
Safety review, support and debugging do not bypass these restrictions. Earlier privacy commitments and permissions remain applicable to information collected under them. We do not promise that removing direct identifiers makes free-form text impossible to identify.
Provider changes. We may change service providers while maintaining applicable protections and contractual restrictions. We provide disclosures, objection rights and consent where required. We disclose service categories here rather than internal architecture; additional recipient information is available where required by law or an applicable processing agreement.
4. Voice, uploads, device permissions and notifications
If you choose dictation, voice conversation, recording, transcription or attachment features, the audio, transcript, image or file needed for that feature is processed. Depending on the feature and applicable permissions, processing can take place on your device or through us and authorized service providers. Audio may be processed to generate transcripts or spoken responses; saved transcripts follow the same rules as other content. A transcript or content you save or send becomes subject to the same storage and sharing rules as other content.
The app requests device permissions when needed, such as microphone or photo access. You may revoke them in device settings; affected features may then stop working. You are responsible for obtaining any consent required before recording or uploading someone else's voice, image or information.
Where device notifications are enabled, device or notification-routing identifiers and notification content may be handled by the platform's notification service. Email and SMS features use the relevant delivery provider. A device lock screen, shared inbox or shared phone may expose notification content to others. Delivery can be delayed or fail; notifications are not emergency monitoring. Notification permissions and communication preferences are separate from deleting your account.
5. Sharing, families, groups and exports
Your choices. Participants and collaborators can access information shared with them through group chats, projects, invitations, reports or other sharing features. Recipients can keep copies, screenshots or exports. Deleting your copy or leaving a group does not necessarily delete a recipient's independent copy. Check recipients and sharing settings before sending. Sharing a report also shares the personal information and sources it contains.
Family accounts. See the Family and Safety Notice for additional detail. A parent or guardian managing a minor's profile may access activity, settings or safety information made available by the family features. These tools have limits and are not a guarantee that all activity will be visible or every concern detected. An adult family member's data is not automatically subject to unrestricted parental access. Rights depend on account roles, permissions and applicable law.
Organizations. If you join an organization-managed workspace, its administrators may have the access disclosed for that workspace and its agreement. Using an organization email address alone is not consent to silently transfer your personal account or its content to that organization.
Exports. Downloaded reports, copied answers, shared files and device backups can remain outside Praus AI's control. Protect those copies and use the receiving service's controls to manage them.
6. Service providers and other recipients
We disclose information reasonably needed for the purposes described here to the following recipient categories:
- Service providers: providers of hosting and storage, content processing, search and retrieval, account authentication, payments, customer support, delivery of communications, diagnostics and security, subject to applicable instructions and protections.
- People you choose: collaborators, recipients of shared content and authorized family contacts, within the disclosed scope of the feature and required permissions.
- Business administrators: administrators of a workspace you knowingly join, within its disclosed controls and applicable agreement. An email domain alone is not authorization to transfer a personal account.
- Affiliates and advisers: Ortelan Holdings LLC for administrative and support assistance, and professional advisers as needed for the purposes in this policy, with appropriate protections. A support or privacy message sent to an Ortelan inbox is handled for Praus AI LLC. Affiliation alone does not authorize unrelated use of your conversations.
- Legal and safety recipients: authorities or others where disclosure is legally required or otherwise lawfully necessary to protect rights, security or people, investigate abuse or address legal claims. This is not a promise of continuous monitoring.
- Business transactions: parties involved in a proposed or completed reorganization, financing, acquisition or similar transaction, subject to appropriate confidentiality protections and applicable law. A transaction does not cancel existing privacy commitments.
We do not sell personal information or share it for cross-context behavioral advertising, and we do not use conversations for advertising. Independent websites and services you choose have their own privacy practices. See the Consumer Health Data Privacy Policy for covered health information.
7. Memory, Temporary Chat and local storage
Memory and history are separate features. Disabling memory does not itself delete past conversations or saved memories. Use available controls to review or delete saved information, or submit a privacy request. Saved preferences, cached content and session information may also be stored on your device.
Temporary Chat is designed to keep that conversation out of normal saved history and memory. It still requires processing to deliver the response. Necessary operational records, security information, feedback you submit, independently saved or shared material, and information retained under a legal obligation may remain. Temporary Chat is not anonymity, end-to-end encryption, an offline mode or a guarantee that nothing is retained. Deleting the app or clearing browser storage does not delete information held in your account or by recipients.
8. Retention and deletion
We retain information for the purpose for which it was collected, taking account of whether you keep an active account, choose to save content, request deletion, need support, or have an outstanding billing, safety, fraud or legal matter. Account records support account administration; saved chats, notes, projects and reports support your chosen history and content features; diagnostics support investigation and security; billing records support transactions, accounting and legal requirements. Retention must be limited to what is reasonably necessary for those purposes.
You can initiate account deletion through account-deletion controls where available, or request help at privacy@ortelan.com. You can also request access, correction or deletion of particular information. We may need to verify identity or authority. Disabling account access, signing out, or removing an item from view is not confirmation that every copy has been erased. We will handle a verified request within applicable legal deadlines and explain any lawful exception or extension.
Some information may need to remain for legal obligations, tax/accounting, disputes, security or fraud prevention, or to respect other users' rights. Backup copies may require a separate deletion cycle and must remain protected and limited in use pending deletion. Copies retained independently by collaborators, export recipients or third-party services are subject to their own controls. Contact us for the status and scope of a deletion request, including remaining categories and reasons for retention.
Earlier commitments remain applicable. This revision does not extend retention of information covered by an earlier deletion commitment, withdraw an outstanding deletion request, or excuse a missed legal or contractual deadline. Deleting an account also does not, by itself, confirm that a subscription has been canceled; check the applicable billing provider as described in the Terms.
9. Cookies and similar technologies
We use cookies, browser/local storage and similar device storage to maintain sessions, secure accounts and remember preferences. Operational diagnostics may record website or app usage. Any optional analytics must follow the choices and notice offered for that use and applicable consent requirements; blocking cookies in a browser is not a substitute for consent where consent is required.
Use the website's cookie controls where offered and your browser/device settings to manage storage. Blocking essential storage can prevent sign-in or saved preferences. We do not use conversations for advertising. Where an applicable law requires recognition of an opt-out preference signal such as Global Privacy Control, that signal must be respected for covered uses. A browser's older Do Not Track signal is not a uniform consent mechanism and does not replace your privacy rights. For help with an opt-out or a cookie choice, contact privacy@ortelan.com.
10. Children and teens
Adults must be at least 18 to create a primary account. Minor family members must be at least 13 and have the permission of a parent or legal guardian; any higher minimum age required by local law applies. We do not currently offer the Services to children under 13. A family subscription is not authorization to create an under-13 profile.
Teen and family member accounts use the content processing described in Section 3, with the content rules and family settings that apply to the account. We do not use content from profiles designated as minors for model training, and we do not authorize our providers to train on it. Parents can review available family settings and request deletion of a minor's data at privacy@ortelan.com.
If you believe an under-13 child has provided personal information, contact privacy@ortelan.com so we can investigate and take appropriate steps, including deletion where required. We do not sell minors' personal information or use it for targeted advertising. Parents' and teens' access, consent and deletion rights depend on applicable law; this policy does not remove a minor's independent legal rights.
Parental controls, content filters and safety alerts are supplemental tools. They may miss a concern or produce a false alert, and delivery can fail. They do not replace parental supervision, professional care or emergency services. Any future under-13 offering requires its own compliant notices and consent process before collection begins; no future feature or certification is promised here.
11. Security
We use safeguards designed to protect personal information, including encrypted network connections and account-access controls. No service, device, transmission or storage system is completely secure. Keep your credentials and devices secure and report suspected unauthorized access promptly to support@ortelan.com.
This policy does not represent that messages are end-to-end encrypted, that all records are anonymous, or that a particular audit, certification or security control has been completed. We will provide incident notifications when required by applicable law. Nothing here waives our legal security or privacy obligations.
12. Your rights and choices
Depending on your location and applicable law, you may have rights to know or access the personal information we hold, obtain a portable copy, correct it, delete it, withdraw consent, object to or restrict processing, limit certain uses of sensitive information, and opt out of sale, targeted advertising or certain significant automated decisions. We do not sell personal information or share it for cross-context behavioral advertising. Faith preferences and other sensitive information are used to provide requested features and for permitted purposes described here.
Use available account controls or email privacy@ortelan.com. We may verify your identity and, for an agent or guardian, their authority, without requesting more information than necessary. Where available, an authorized agent may act for you. We do not unlawfully discriminate or retaliate for exercising rights. If we deny a request, we will explain how to appeal where that right applies. You may also complain to the appropriate regulator.
California residents may have rights under the CCPA/CPRA where applicable, including access, correction, deletion, portability, limits on sensitive-information use, and sale/sharing opt-out rights. Sections 1, 2 and 6 explain the categories, sources, purposes and recipients of information; Section 8 explains retention criteria. Other state laws can provide additional rights. Response deadlines, lawful exceptions and extensions depend on the request and jurisdiction; we will provide any required notice of an extension.
Essential account, billing and security notices may continue when you opt out of promotional messages. Use the unsubscribe link for marketing emails where offered. Device notification permissions, memory settings and training preferences are separate controls.
13. International processing
Praus AI is based in the United States. Information can be processed in the United States and in locations where our service providers operate. A United States business, website or storage location is not a representation that all processing occurs only in the United States. A data residency or regulated-processing requirement must be addressed in an express agreement before you submit that information.
If European, UK or other data-protection law applies, the relevant basis for processing depends on the purpose: performing the service contract, legal obligations, legitimate interests such as security and service administration where permitted, or consent where required. Consent to optional processing can be withdrawn without affecting prior lawful processing. Special-category information requires an applicable additional legal condition. Transfers subject to legal restrictions require an appropriate lawful mechanism; this policy alone is not a transfer consent or a representation that a particular contractual safeguard has been executed. Contact privacy@ortelan.com about applicable safeguards or to exercise rights.
14. Updates and contact
We may update this policy to describe changes in the Services or our practices. We will identify the effective date and provide notice of material changes, including email notice consistent with our prior commitments. Where law or an existing commitment requires consent, we will obtain it before a materially different use; continued use alone is not consent for model training or another processing purpose requiring express consent. This revision does not authorize retroactive use inconsistent with the notice under which information was collected.
Privacy: privacy@ortelan.com
Support: support@ortelan.com
Responsible company: Praus AI LLC. The Ortelan email addresses above are our designated support and privacy contacts.
You may request a prior policy version through the privacy contact. See also our Terms of Service.